Interview

vol.12 Nov.-Dec.2017

RYOAKI GROUP OF COMPANIES Inc. CEO
Mr. Hiroaki Hamada

Mr. Hiroaki Hamada
  • Experience a taste of Osaka in the Philippines. Branches opening all around the Philippines.

    Mr. Hiroaki Hamada

    Ryoaki companies provide safe taxi services in Manila, as well as several types of restaurant chains. Among these companies, Mr. Hamada from Osaka manages "Osaka Takoyaki" by himself, with the mission of providing a place for those who want to eat delicious Takoyaki, Okonomiyaki, Ramen in the Philippines. Also, "KANA Restaurant" which appeared in Cebu in October is a shop that provides popular local cuisine in Manila. The origin of the shop’s name is said to come from the names of his three children, which shows his playful side.

  • Osaka’s soul food – Takoyaki. Now available in Cebu!

    Osaka Takoyaki is currently opening stores throughout the Philippines, particularly in Robinsons and SM Mall. From October this year, 4 more stores are planned to be opened and who knows where it will grow from there.
    When asked why he started making Takoyaki in the Philippines, Mr. Hamada answers that “you don’t find delicious takoyaki, okonomiyaki or ramen in the Philippines right? So I decided as a proud Osakan that I would show them the best we have to offer, although can be a bit of pressure to get it right!”
    In fact, the stores have become a big hit, and he even has offer from Robinsons and SM Mall to open 100 stores. Mr Hamada’s tag line is for all Japanese people and locals alike in Cebu to enjoy delicious Takoyaki.

  • The best thing in Manila Metro? The training for Ryoaki taxi staff.

    As well as the restaurant business, Ryoaki Taxi provides a safe and popular taxi service. We asked what kind of training and education was provided to the staff while managing different types of businesses.
    “I’m often asked this, but we don’t do anything particularly unique in this regard. In fact we have many rules and regulations, so it can be a learning curve for employees” mentions Mr Hamada. He then continues to say that “our staff are always aware that the priority is to leave the customer satisfied. If one provides good service, this often results in being good for the employee as well. For example, instead of requesting an extra service charge, which can often annoy customers, it can be better to provide impeccable service after which the customer wants to pay a tip from their own volition”.
    As a final light hearted remark he laughs and smiles, saying “the name for my business comes from my three children, Ryo, Aki and Kana”.

back to the list